Refund & Return
Policy

Our General Policy

Due to the nature of live cultural events, Revival operates a strict no-refund policy on ticket purchases once a transaction is complete.

We encourage all attendees to confirm their availability before purchasing. Tickets are issued for a specific event, date and venue.

When Refunds Are Issued

Refunds will only be considered in the following circumstances:

• Event cancelled by Revival — if Revival cancels an event entirely and no rescheduled date is offered, a full refund will be issued to the original payment method
• Significant event change — if the event date, venue or headlining artist changes substantially, ticket holders may request a refund within 7 days of the announcement
• Duplicate payment — if you have been charged more than once for the same ticket due to a technical error

Refunds Are Not Issued For

• Change of personal plans or inability to attend
• Dissatisfaction with the performance or event
• Adverse weather conditions unless the event is cancelled
• Requests made after the event has taken place
• Tickets obtained through unauthorised resellers

How to Request a Refund

If you believe you are eligible for a refund, please contact us at info@revival.com.pk or message us on Facebook within 7 days of the qualifying event.

Please include your full name, contact number, and proof of purchase. Requests will be reviewed within 5–7 working days.

Refund Processing Time

Approved refunds will be processed to the original payment method within 7–14 working days, depending on your payment provider.

Revival is not responsible for delays caused by banks or payment processors.

No Physical Returns

Revival sells event access (tickets), not physical goods. For merchandise or product-related queries, please contact us directly.